Sumsub Debuts AI Copilot to Transform Compliance Workflows and Fraud Investigations
In a significant advancement for compliance and fraud prevention, Sumsub has launched Summy, the first platform-native compliance AI Copilot. This innovative tool delivers clear, actionable insights drawn from platform data, enabling users to make faster and more explainable decisions without the risks associated with black-box automation.
Overview of Summy
Summy is fully integrated into the Sumsub platform, transforming complex, real-time case data into digestible insights within existing workflows. This allows investigators and compliance officers to enhance their decision-making processes without navigating away from the platform.
Originally introduced as an AI Assistant in Sumsub’s Case Management solution, Summy has evolved to support a broader range of compliance and fraud workflows. This evolution comes at a crucial time, as sophisticated fraud attacks are on the rise, with a reported 180% increase in multi-step, AI-powered schemes globally since 2025.
Challenges in the Current Landscape
The heightened threat of fraud coincides with stricter global regulations, such as the EU Artificial Intelligence Act and Singapore’s Protection from Scams Act. These regulations demand greater transparency and documentation, compelling compliance teams to make timely, well-reasoned decisions.
Key Features of Summy
Embedded across the Sumsub platform via an AI chat interface, Summy operates through plain-language queries, making it accessible for compliance officers, risk managers, and fraud investigators. Key capabilities include:
- Product Knowledge: Available 24/7, Summy provides instant access to information regarding Sumsub’s features, setup flows, and troubleshooting, thereby reducing delays in technical support.
- Visual Analytics: The AI generates charts and graphs from platform data, highlighting trends and performance insights in seconds.
- Compliance Advice: Offers structured, market-specific guidance on regulatory requirements aligned with the latest rules and expectations.
- Case Summaries: Summarizes complex cases and alerts into concise overviews, emphasizing key risk signals and suggested next steps for quicker decision-making.
User Testimonials
Users have reported that Summy has become an integral part of daily operations. For instance, Svetlana Shchennikova, KYC Product Ops Lead at Mercuryo, noted that Summy provides rapid clarity on compliance workflows without the need for extensive documentation or manual support requests. This AI Copilot allows teams to focus on more complex, high-impact decisions.
Conclusion
As emphasized by Andrew Novoselsky, Chief Product Officer at Sumsub, Summy serves as a supporting AI agent for compliance teams rather than a replacement. This ensures that all decisions remain under human control, maintaining reliability, traceability, and accountability. With Summy and the recently launched AI Agent Verification, Sumsub is committed to building an explainable AI ecosystem designed to help businesses stay ahead of increasingly sophisticated fraud.
