Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI
MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, the workforce performance company, has proudly announced that its AI Management System is now certified to ISO 42001:2023, the world’s first global standard for artificial intelligence management.
Significance of the Certification
Calabrio’s ISO 42001:2023 certification provides independent validation of its responsible approach to AI governance. This certification instills confidence in customers looking to adopt scalable, compliant AI solutions through a structured, auditable framework for designing, deploying, and monitoring AI systems responsibly.
“Trust is the foundation of responsible AI,” stated Dave Rhodes, CEO of Calabrio. “This certification demonstrates our commitment to integrity, accountability, and transparency. These values drive innovation and customer confidence as organizations embrace AI to enhance customer and employee experiences.”
Building Confidence in Responsible AI Adoption
As organizations navigate the accelerating adoption of AI alongside evolving global regulations, Calabrio’s ISO 42001:2023 certification offers customers clear independent assurance that AI governance and compliance are managed responsibly and effectively. Key benefits include:
- Greater confidence in AI adoption through disciplined, transparent governance aligned with global standards.
- Lower compliance and governance burden as regulations evolve.
- Scalable innovation, with consistent design, validation, deployment, and monitoring of AI capabilities.
- Market differentiation by proactively adopting emerging AI standards.
This milestone empowers customers to embrace advanced AI solutions with increased confidence, allowing them to manage risk and protect both human and digital investments.
A Future-Ready Approach to AI Governance
Calabrio’s ISO 42001:2023 certification positions the company as an early adopter shaping global best practices for responsible AI management. This disciplined, auditable governance framework enables organizations to scale AI responsibly, modernizing customer experience operations while building long-term trust.
For more information on Calabrio’s approach to AI governance, visit their official blog.
About ISO 42001:2023
ISO 42001:2023 is the first international standard for AI management systems. It establishes requirements for organizations to design, validate, deploy, and monitor AI systems responsibly, covering areas such as risk management, human oversight, data governance, transparency, and continuous monitoring and improvement. Certification to ISO 42001 provides independent assurance that an organization’s AI governance practices meet internationally recognized standards.
About Calabrio
Calabrio powers people and businesses with actionable intelligence. Their AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every interaction into a strategic advantage. Trusted worldwide, their workforce and conversation intelligence solutions empower teams to work smarter, respond faster, and connect better to drive measurable business outcomes.
