Tokio Marine Establishes AI Governance Policy
In a significant move reflecting the increasing regulatory scrutiny and public concern regarding artificial intelligence (AI), Tokio Marine Holdings has introduced a formal AI governance framework. This policy aims to guide how its global group companies, including overseas affiliates, develop and utilize AI technologies.
The announcement, made on June 16, 2025, highlights the company’s proactive approach in addressing the risks associated with AI, such as bias, misinformation, and privacy violations. The framework is particularly timely, as it aligns with evolving expectations from governments in Japan, the U.S., and Europe.
Key Principles of the AI Governance Framework
The “Tokio Marine Group Basic Policy on AI Governance” outlines five guiding principles:
- Transparency
- Human Oversight
- Data Fairness
- Privacy Protection
- Operational Resilience
This policy is designed to apply to all subsidiaries under the Tokio Marine Group umbrella, ensuring that AI decisions remain subject to human judgment. The company is committed to eliminating bias and preventing any harm to human rights, which underscores the importance of explaining the purpose of AI tools to stakeholders.
Implementation Timeline and Training
Tokio Marine began rolling out the AI governance policy in April 2025. As part of its broader digital transformation efforts, the company plans to provide training for employees on responsible AI use. This initiative is crucial as Tokio Marine positions AI at the center of its operations, particularly for detecting emerging risks, improving claims operations, and developing new customer solutions.
Regulatory Context
The establishment of this governance framework follows guidance from Japan’s Ministry of Economy, Trade and Industry and the Financial Services Agency, which have been advocating for financial institutions to proactively manage AI-related risks. Tokio Marine’s commitment to responsible AI practices not only addresses regulatory demands but also aims to enhance public trust in AI technologies.
In conclusion, Tokio Marine’s introduction of an AI governance policy marks a pioneering step in the insurance industry, setting a precedent for how organizations can responsibly integrate AI into their operations while prioritizing ethical considerations and regulatory compliance.
